Last Updated: September 25, 2026

At Crowned Beauty Luxe Hair LLC, product quality and customer satisfaction are important to us.
Because wigs, hair bundles, closures, frontals, and extensions are personal-use beauty products, we maintain return requirements designed to protect product quality, hygiene, and our customers.
Inspect Your Hair Before Use

Please inspect your order carefully immediately after delivery and before wearing, installing, washing, cutting, coloring, or altering the hair or lace.

If you believe there is a problem with your order, do not alter the product before contacting us.
Return Request Period

Customers requesting a standard return must contact Crowned Beauty Luxe Hair LLC within 7 calendar days of confirmed delivery.

Contacting us within seven days begins the return-request process. The merchandise does not have to physically arrive back to us within those same seven days.
If the return is approved, return instructions and the applicable return deadline will be provided.
Return Eligibility

To be eligible for an approved standard return, merchandise must remain:

• Unworn

• Unused

• Unwashed

• Uninstalled

• Uncut

• Uncolored

• Unaltered

• Free from odors

• Free from makeup, glue, adhesive, lace tint, styling products, or other substances

• In its original condition

• In its original packaging

• With original tags, bands, ties, and applicable accessories intact

• With lace completely intact and uncut, when applicable
   

Merchandise that does not meet the return requirements may not qualify for a refund.
Wigs, Closures & Frontals
Lace on wigs, closures, and frontals must remain completely intact and uncut to qualify for a standard return.
Products generally cannot be returned after they have been:

• Worn or installed

• Cut

• Washed

• Colored

• Bleached

• Chemically processed

• Plucked

• Glued

• Tinted

• Styled or altered

• Customized by the customer or another party
   

These restrictions do not eliminate rights that may apply under applicable law to defective or incorrectly supplied products.
Customized & Personalized Products

Products customized or personalized specifically at the customer's request may be final sale once customization has begun, where permitted by law.
Customization may include:

• Custom coloring

• Cutting

• Styling

• Lace customization

• Knot bleaching

• Plucking

• Other customer-requested alterations
   

Applicable final-sale restrictions should be disclosed before purchase.
Incorrect, Damaged or Potentially Defective Products
Please inspect your order promptly after delivery.
If you receive the wrong item or believe your product arrived damaged or defective, contact us within 3 calendar days of confirmed delivery whenever reasonably possible.

Please provide:

• Your name

• Order number

• Description of the problem

• Clear photographs and/or video showing the product and issue
   

Do not wear, install, wash, cut, color, bleach, glue, tint, or otherwise alter the product while the issue is being reviewed.
We will review the information and provide appropriate next steps.
Nothing in this section limits rights that cannot legally be waived.

Return Authorization
Please contact us before returning merchandise.
Approved returns must be sent according to the return instructions provided by Crowned Beauty Luxe Hair LLC.
Sending an item without contacting us first may delay processing and may prevent us from properly identifying the return.

Refunds
Approved returned merchandise will be inspected after it is received.
If the merchandise meets the applicable return requirements, the refund will be issued to the original payment method.
Original shipping charges are generally non-refundable for standard discretionary returns.
If an eligible return resulted from an incorrect product or verified qualifying issue attributable to Crowned Beauty Luxe Hair LLC, appropriate shipping charges will be handled according to the circumstances and applicable law.
After a refund is issued, your bank, credit-card company, or payment provider may require additional processing time before the funds appear in your account.

Return Shipping
Customers are responsible for return-shipping costs on approved standard returns unless otherwise stated or required by applicable law.

We recommend using a trackable shipping service and retaining proof of shipment.

Exchanges
Crowned Beauty Luxe Hair LLC does not offer direct exchanges at this time.
For an eligible product, an approved return will be handled according to this policy. The customer may then place a new order for the preferred product, length, texture, color, or lace option.

Final Sale Items
Products clearly identified as Final Sale before purchase are not eligible for standard return or refund, except where applicable law requires otherwise.
Used, worn, installed, altered, or customer-customized hair products are generally not eligible for standard returns.

Order Cancellations
If you need to request cancellation, please contact us as soon as possible.
Cancellation is not guaranteed after an order has entered processing, customization, fulfillment, preparation, or shipping.
If an order has already shipped, the applicable return provisions will apply.

Contact Us
For return, refund, damaged-product, or order concerns, please contact Crowned Beauty Luxe Hair LLC through the Contact page on our website and include your order number.
Our goal is to review eligible customer concerns fairly and professionally while maintaining the quality and integrity of our hair products.